A sewer backup is one of the most stressful things a homeowner can face. Wastewater coming up through a basement floor drain, toilet or shower is unpleasant, unsanitary and can damage flooring, drywall and belongings quickly.
Scarborough Drain responds to sewer backups 24 hours a day. Our priority is to restore flow, help you understand what caused the backup, and discuss steps that may reduce the chance of it happening again.
Warning signs of a sewer backup
- Water or sewage rising from the basement floor drain
- Multiple drains backing up at once
- Toilets gurgling or water levels fluctuating
- Strong sewage odour in the lower level
- Water appearing in the tub or shower when the toilet is flushed
Immediate safety precautions
- Stop all water use in the home immediately
- Keep children and pets away from affected areas
- Avoid contact with wastewater; wear gloves and boots if you must enter
- Don't use electrical devices or outlets near standing water
- If water is near electrical panels or appliances, stay out and contact Toronto Hydro or an electrician
- Take photos for your insurance records before cleaning up
What causes sewer backups
Backups can be caused by a blockage in your private drain line, such as grease, wipes or roots, or by damage to the line. During heavy rainfall, the municipal sewer system can also become overwhelmed. Identifying which applies matters, because the solutions are different.
Our assessment process
We work to clear the blockage and restore drainage, then review what we found. If the backup came from a problem in your line, we may recommend a camera inspection. If it appears related to the municipal system, we'll explain that so you can follow up with the City of Toronto.
Cleanup and restoration of damaged materials is a separate service. We recommend contacting your insurance provider and a qualified restoration company for affected areas.
Sewer Backup Service in Scarborough
Basements are common in Scarborough homes, which makes floor drain backups a real concern for many households. Whether you live near the Bluffs or north of the 401, we're available around the clock to respond.
See the full list of neighbourhoods on our Scarborough service area page, or contact us to request service.
Related services
Drain problems are often connected. You may also find these helpful: main drain cleaning, basement floor drain cleaning and emergency drain service.
Frequently asked questions
Is a sewer backup covered by insurance?
It depends on your policy. Many policies require specific sewer backup coverage. Contact your insurer and document the damage with photos.
Can I keep using my toilet during a backup?
No. Any water you use can add to the backup. Stop all water use until the line is cleared.
Do you clean up sewage damage?
Our focus is clearing the drain and restoring flow. For cleanup and restoration of damaged materials, we recommend a qualified restoration company.
How can I reduce the risk of another backup?
Avoid flushing wipes and pouring grease down drains. If roots or pipe defects are involved, an inspection can identify longer-term fixes. Ask the City of Toronto about its basement flooding protection programs.
Are you open overnight?
Yes. Call (289) 277-9756 any time, day or night.