Not every drain problem needs an immediate call. Knowing the difference can help you make a calm decision at 2 a.m.
Call right away if
- Sewage or wastewater is coming up into your basement
- A toilet is overflowing and won't stop
- Every drain in the house is backing up
- You have no working toilet
- Water is near electrical outlets or appliances (stay clear and contact an electrician or your utility)
It can probably wait if
- One sink or tub is slow but still draining
- A single toilet is clogged and you have another
- A drain smells but there's no backup
What to do while you wait
- Stop all water use
- Shut off the supply valve to an overflowing toilet
- Keep children and pets away from wastewater
- Take photos for insurance
What to tell the drain service
Which drains are affected, when it started, whether water is rising, and whether anything unusual was flushed. This helps with planning.
We're available 24/7
If you're dealing with an urgent drain problem, our emergency drain service is available around the clock.
Related services
- Sewer Backup Service — Urgent help when wastewater backs up into your basement or fixtures.
- Clogged Toilet Service — Clearing blocked toilets and persistent toilet drain problems.
- Emergency Drain Service — 24/7 response for backups, overflows and urgent drain problems.
Have a drain problem now? We're available 24/7.
This article is general information, not a substitute for an on-site assessment.